Customer Service

Fresh flowers delivered direct to your door.

Our deliveries are designed to keep your flowers as fresh as possible on their way to you or your recipient.

Whether you are busy at work and need last minute flowers or browsing from home planning for a special occasion that's coming up soon, we're here to make sure your flowers arrive on-time, everytime, as fresh as a daisy.

Quick and Easy Ordering

Simply enter your personal message and click the 'Add to Bag' Button.

Card Payments

All card payments are taken securely via Square to ensure prompt payment and delivery.

Feeling Stuck?

A problem shared is a problem solved. Our Customer Service Team is always ready to chat.

Contact us on 01472 360808 email us at hello@crosskillsflorist.com chat with us on Facebook  or read our delivery information

Local Deliveries During Business Hours Only.

Please Note: Our local Delivery Team only make deliveries during business hours (Mon 9am - 2pm, Tue - Fri 9am to 5pm, Saturdays 9am to 1pm only). We do not make deliveries on Sundays . If you need to have a delivery outside these hours or have any questions, please get in touch.

Local Same Day Deliveries Only £5.99

*Bouquets and Gifts Only, Selected Postcodes Only.

Need a bouquet of fresh flowers delivering locally on the same day? Order online before 11am. Orders above £35 only.

Local Scheduled Deliveries

*Corporate Flowers, Selected Postcodes Only.

Choose a date for your delivery and our delivery team will make it happen on-time.
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Nationwide Deliveries

Nationwide Delivery

*All UK Postcodes, Letterbox Flowers Only What's this?

Send the freshest flowers to postcodes throughout the UK by choosing from our letterbox flowers range. Your order is delivered direct to the letterbox within 1 to 3 days by Royal Mail.
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Delivery Information and FAQ's

Local Flower Deliveries

  • Local Delivery Postcodes

    Delivery to Local Postcodes £5.99, only available for orders over £35. FREE 'Click and Collect' available on any store items. 


    DN31, DN32, DN33, DN34, DN35, DN36, DN37


    Simply enter your delivery postcode and your delivery options will be made available in the checkout.

  • Same Day Delivery

    Our order cut off time to ensure flowers are deilivered on the same day is 11am.


    If you need flowers delivering first thing in the morning please make your order the previous day or get in contact with us as soon as possible.

  • Scheduled Delivery

    We offer a scheduled delivery option for flower orders made in advance.

Ordering Process

  • Step by Step Checkout Instructions

    1. Enter your personal message. Try to keep it under 25 words so we can fit it on a card for you.


    2 Enter a safe place we can notify the post office to leave the box if you know of one (see Delivery below for more information).


    3. Click on the 'Add to Bag' button and the checkout will automatically open.

Letterbox Flower Deliveries

  • UK Postal Deliveries

    All our letterbox flowers are sent tracked by Royal Mail 24 or 48 Delivery. Our order cut off time to ensure flowers are delivered by the following day is 11am. 


    Orders after 11am will still be posted on the same day but we cannot guarantee next day delivery for these orders.

  • What if the box won’t fit through the letterbox and no one is home?

    Our boxes have been designed to fit through most of the nation’s letterboxes, so it’s rare this will happen. 


    However, in the event of a failed delivery, your flowers will be taken to your nearest Royal Mail office ready for you to collect. 


    Alternatively, you can set up a Safe Place with Royal Mail. Safe Places are where the courier can leave your flowers if no one’s in. 

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